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Chaos from technological breakdown, global services are slowly recovering

Politiko 2024-07-20 09:43:27

Chaos from technological breakdown, global services are slowly recovering

Businesses and services around the world are slowly recovering after a massive IT outage that affected computer systems for hours on Thursday and Friday.
Businesses, banks, hospitals and airlines were among the hardest hit after cyber security firm Crowdstrike released a faulty software update that affected Microsoft Windows.
Crowdstrike's CEO apologized for the outage and admitted it could be "some time" before all systems are back up and running.
While some airline services have started to return to normal after the cancellation of thousands of flights, operators expect some delays and cancellations to continue over the weekend, writes the BBC . 

Many businesses are now dealing with lost shipments and orders that can take days to resolve.
Health services in Britain, Israel and Germany also suffered problems, with some operations cancelled.
The global chaos has raised concern over the vulnerability of the world's interconnected technologies and the extent to which a single software flaw can have such widespread impact.
The issue began at 19:00 GMT on Thursday, affecting Windows users using the CrowdStrike Falcon cybersecurity software, according to Microsoft, although the full extent of the problem only became clear on Friday morning.
But by Friday evening, problems were easing in many parts of the globe, with many airports saying that while there were still problems with check-in and payment systems, most flights were now operating. Hong Kong International Airport has resumed normal operations, according to Chinese state media.
Meanwhile, JP Morgan Chase, the largest bank in the US, said it is working to restore service at ATM machines.

Crowdstrike CEO George Kurtz said at X that a flaw was found "in a single content update for Windows hosts."
"We're very sorry for the impact we've caused to customers, to travelers, to anyone affected by this, including our company," he told the NBC network.
"It may take some time for some systems that simply won't recover automatically, but it's our mission ... to make sure every customer is fully recovered."

It is likely that questions will now be raised about Crowdstrike's influence as one of the largest operators in the cyber security market and the wisdom of having such an important part of the industry controlled by only a small number of companies.
Crowdstrike shares fell about 12% on Friday, at the expense of rivals SentinelOne and Palo Alto Networks.
The problems were first noticed in Australia and were perhaps most acutely felt in the air travel industry.
Airports saw delays, with long queues as flights were canceled or delayed, planes grounded and passengers stranded.
 
By 1800 GMT, aviation data from Cirium suggested more than 4,000 flights - or 3.9% of the total - had been canceled so far on Friday, although the figure may also include flights canceled for other reasons.
Payment systems, banks and healthcare providers around the world were affected.
It is thought that the shutdown could also have a long-term effect as companies struggle to pay salaries to staff, especially when payments are made on a weekly basis.
Several rail companies warned of delays and broadcasters Sky News and ABC Australia experienced disruption.

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